You probably know your I.Q. but do you know your E.I.? E.I. is your Emotional Intelligence; your ability to know, recognize, and monitor your own emotions and recognize the emotions of others. You use your E.I. information to guide your thinking, behavior, and responses to others; it helps you know when to sympathize and when to empathize. Your E.I. affects how you conduct a dispute resolution session, how you relate to participants and how you relate to the attorneys representing the participants.
Recognizing your E.I. and learning how E.I. affects your sessions will assist you to Coach Emotional Positivity during Conflict Resolutions. As Facilitators we strive to offer productive, positive, beneficial sessions. E.I. awareness and training offers one more skill to enhance sessions.